24/7 Live Answering Services

Telephone answering in business can take up a lot of time. Even when you have a dedicated office receptionist, there can still be potential problems. Someone has to be there to take the calls at all times, as you never know when a call might come in. It also means streamlining your business practices to make them as efficient as possible, and the best way to create efficiency in your business is to have everyone working on your core business processes as much as possible. As the old adage says, a penny saved is a penny earned.



Services:

 Live answering - messaging 24/7
 Virtual Receptionist (connect caller or take a message)
 Business intro (recorded message before phone diverts to receptionist or message-taking service)
 Auto Reception (IVR)
 Infoline
 Order taking
 1300 & 1800 Numbers
 Answer FAQs about your company
 Fax to email, email to fax

Benefits:

 100% Australian only, local Call Centre answering
 Calls patched to your landlines or mobiles, or messages taken and sent to your business via email or SMS
 Extend operating hours
 Calls answered in your company name
 Services run 24/7/365
 Web based reporting


 Time based routing Note: no handset, phone is for headset use only. - The caller is prompted for a contact name, the best contact phone number and then asked for any further message details,
- We collate the information and send it to you via email and SMS delivery. Your in-house answering service can't cover business support 24/7

In theory it can, but managing a small business efficiently means you can't afford to employ receptionists around the clock, every day of the year, every year. In addition, each CSR needs to be trained on how to deal with patients on the phone when they are discussing items of a personal nature. The plans are designed to suit a variety of business requirements. An in-house answering service is not a core business process. Also, check with the vendor to ensure that their data is backed up and they have a solid disaster security and recovery system to block any potential hackers or system failures. The receptionist at the call center will answer your clients calls the same way one of your staff would and the clients wouldn't know the difference. E.g.. Contrarily, because small staffs of in-house employees tend to get overwhelmed by high call volume, they may inadvertently frustrate customers by forcing them to wait on hold or leave voicemail messages. If you're in Melbourne, we provide you with a Melbourne number. Virtual Call Centre Technology allows people to work from home, instead of in a traditional, centralized, call center location, which increasingly allows people with physical or other disabilities that prevent them from leaving the house, to work. A predictive dialing system running out of phone numbers. The choice will always be yours. You'll have your own Live Phone Answering / Remote Receptionist in no time! It will certainly be less expensive, but it will also mean lower profits too. They will never have off days. There was a TV show aired for one.