Call centre technology is subject to improvements and
innovations. However, if keeping customer or patient information confidential
is a concern, then making sure your answering service vendor is HIPPA compliant
should be high on the list. It also means streamlining your business practices
to make them as efficient as possible, and the best way to create efficiency in
your business is to have everyone working on your core business processes as
much as possible.
Your personalized Live Telephone Answering Service will
present and maintain a professional image for your business be up and running
quickly (usually same business day). A call center can help make sure that no
potential customer falls through the cracks by providing constant availability
whenever it's needed. That said, smart business owners know they can encourage
growth without adopting huge overhead increases by working with virtual assistants.
Virtual Call Centre Technology With the advent of the
Software as a service technology delivery model, the virtual call centre has
emerged. Eliminate the time involved and the worry of hiring and training
reception staff. Instead of paying in-house agents to sit idly waiting for
incoming calls, business owners only pay for actual service. Additionally, when
call volume increases unexpectedly, business owners will never have to pull
high-paid professionals away from important tasks to man phone lines. The benefits
of this set up are;
- Efficient charge rates, you pay for what you use,
- Gathering specific information customized for your
business requirements. Most only work eight hours a day, five days a week;
while professional answering service agents are available 24 hours a day, every
day. Many times businesses must also endure lower productivity, when they are
forced to divert high paid professionals from important jobs to help deal with
unexpectedly high call volume. The person who answers will be familiar with
your business practices, and will be able to provide a suitable answer to any
questions, or will be able to redirect the call to someone who can.
You can configure your home phone, office phone, mobile
phone or 1300/1800 number to redirect to your live answering number where a
Live Operator can answer 24/7 OR on busy OR on no answer or after hours or any
other time you choose. Additionally, when smart businesses partner with a
reputable, reliable call center, they are able to cut back on in-house expenses
and free up existing staff to focus on more important responsibilities. However,
studies have shown that as many as 80% of callers will not leave a message when
they discover the system is automated. Sadly, this can anger and alienate
customers, who become frustrated with language barriers and communication
difficulties. Fewer Complaints: Not long ago, an angry customer had very little
opportunity to harm a business's reputation. Nowadays, things are different. Frequent
random call monitoring), Low compensation (pay and bonuses). Check out this
information about Call Center / Answering Service!
